Terms of Service

1. Eligibility and account

You must be at least 16 years old to use the Services. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately if you suspect unauthorized access.

2. Acceptable use

You agree not to use the Services in any way that violates law, infringes third-party rights, or compromises the integrity of the Services. The list below is illustrative, not exhaustive — we may suspend accounts that abuse the Services even if a behavior is not explicitly enumerated here.

• Do not scrape, crawl, mass-export, or otherwise harvest content from the Services or our marketing site beyond what is needed for normal use.
• Do not reverse engineer, decompile, or attempt to derive the source code of the Services, except to the extent applicable law expressly permits.
• Do not resell, sublicense, white-label, or operate a competing service using the Services as the backend, without a written agreement.
• Do not use the Services to send spam, harass anyone, distribute malware, or run unauthorized security testing.
• Do not upload content you do not have the right to process (including personal data of people who have not consented).
• Do not bypass our rate limits, authentication, or billing controls, including by creating multiple accounts to evade usage caps.
• Do not use the Services to generate or distribute unlawful, deceptive, or harmful content (CSAM, election disinformation, targeted harassment, etc.).

3. Your content

You retain ownership of any content you upload or generate using the Services ('Customer Content'). You grant us a limited, worldwide, royalty-free license to host, process, transmit, cache, and display Customer Content solely to provide the Services to you and to your authorized workspace members. We do not use Customer Content to train third-party foundation models.

4. Subscriptions, billing, and taxes

Plan pricing, billing periods, and feature limits are described on our pricing page. Payments are processed by Paddle, our merchant of record, which collects applicable taxes. Subscriptions auto-renew until you cancel. You can cancel at any time and keep access for the remainder of the billing period. Lifetime plans are perpetual licenses subject to these Terms and reasonable continuation of the underlying products.

5. Refunds

Our Refund Policy (linked from the footer) is incorporated by reference. Briefly: monthly and yearly Pro plans qualify for a 30-day money-back guarantee, Lifetime plans for a 60-day window, and AppSumo or third-party marketplace purchases follow that marketplace's policy.

6. Service availability

We provide the Services on a best-efforts basis. We do not offer a contractual uptime SLA in this MVP phase. We may release updates, deprecate features with reasonable notice, and perform scheduled maintenance. Where we cause a material service interruption for a paid subscriber we will consider service credits in good faith. A formal SLA, if introduced, will be published separately and referenced here.

7. Third-party services

Some features depend on third-party APIs (such as Google Search Console, Slack, OpenAI, and Anthropic). Your use of those APIs is also governed by their terms. We are not responsible for changes those vendors make to their APIs, pricing, or availability.

8. Intellectual property

We retain all rights to the Services, our marks (including RankFade, RankFade, RankFade Feedback, and RankFade Brief), and any improvements we make. You may not use our marks without prior written consent except for fair use such as accurate descriptions.

9. Confidentiality

Each party will protect the other's confidential information using reasonable care and will use it only to perform under these Terms.

10. Disclaimers

The Services are provided 'as is' and 'as available'. To the maximum extent permitted by law we disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement. AI outputs may contain errors and should be reviewed before acting on them. Nothing in this section limits any warranty that cannot be excluded under applicable consumer-protection law.

11. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunity, even if advised of the possibility. RankFade's aggregate liability for any and all claims arising out of or relating to these Terms or the Services is limited to the amount you paid to us for the Services in the twelve (12) months immediately preceding the event that gave rise to the claim. Nothing in this section limits liability that cannot be limited under applicable law (for example, liability for death or personal injury caused by negligence, fraud, or gross misconduct).

12. Indemnification

You agree to indemnify, defend, and hold harmless RankFade and its officers, employees, and agents from and against any third-party claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of: (a) your Customer Content; (b) your use of the Services in violation of these Terms or applicable law; or (c) your infringement or violation of any third-party right. We will defend you against third-party claims that the Services, when used as documented and within plan limits, infringe a U.S. patent, copyright, or trade secret, provided you notify us promptly, give us sole control of the defense, and cooperate reasonably. This is our sole liability for IP infringement.

13. Suspension and termination

We may suspend or terminate your access for breach of these Terms, security risk, or non-payment, with notice where reasonably feasible. You may close your account at any time from the workspace settings. On termination, we will delete Customer Content according to the retention schedule in our Privacy Policy. Sections relating to fees owed, intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, and governing law survive termination.

14. Governing law and dispute resolution

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. Any dispute, claim, or controversy arising out of or relating to these Terms or the Services that cannot be resolved through good-faith negotiation within 30 days will be finally resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, with a single arbitrator in Wilmington, Delaware (or by videoconference at the claimant's option for individuals). Each party will bear its own fees except as the arbitrator may otherwise award. Either party may seek injunctive relief in court for misuse of intellectual property or confidential information. Class arbitration and class actions are waived; either party may bring an individual claim in small-claims court instead of arbitration. EU/UK consumers retain any mandatory right to bring proceedings in the courts of their place of residence and to rely on mandatory consumer-protection law of their country of residence.

15. Changes to these Terms

We may update these Terms from time to time. If a change is material we will notify you by email or in-app banner at least 14 days before it takes effect. If you do not agree to the new Terms, you must stop using the Services before the effective date.

16. Miscellaneous

These Terms (together with the Privacy Policy, Refund Policy, Cookie Policy, and any order form) are the entire agreement between you and us regarding the Services. If any provision is held unenforceable, the remainder will remain in effect. No waiver is implied from a delay or failure to enforce. You may not assign these Terms without our consent; we may assign in connection with a merger, acquisition, or sale of substantially all assets.

17. Contact

Questions about these Terms can be sent to [email protected].

Contact

For questions about this document, email [email protected].

Other policies

• Privacy Policy
• Refund Policy
• Cookie Policy